For today’s tip we’re going to take a look at Facebook.
Although only a small tip, we believe it is really important to have the Messenger feature on Facebook activated on your business page.
Although it is another form of contact to manage, it gives potential customers another method to get in touch with you. If a customer is already on your page on Facebook, you have made good progress – it seems counterproductive to ask them to leave Facebook and go elsewhere to Contact You!
You can always set up your account so you receive notifications of new messages – and remember, if you respond quickly you turn on the 100% response rate badge!