Tag Archives: customer

Tips on Tuesday

“A small group of thoughtful people could change the world” ~ Margaret Mead

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Have you thought about joining local Facebook groups?  If you’re running the type of business that serves the local area, community groups can be a great way of sharing news, offering your services and just connecting with new people.

Remember the golden rules – give as much as you take; if you can’t help a potential customer but know someone who can why not give them a recommendation?  And always, ALWAYS abide by the admin rules on advertising; there’s nothing worse than a business being kicked out of a group because they’re spamming the members!

When times are difficult, being involved in the local community can really make a difference!

Tips on Tuesday

As the saying goes “a change is as good as a rest“, and right now everyone is living through a lot of changes!

ChangeWith the national (and international) situation so fluid, you need to remember to communicate any changes that affect your business as quickly as you can, and to reach as many people as you can.

Use your social media channels to share messages on opening times, limits on numbers of customers permitted in your premises, how to book your services (you can even use Facebook’s own tool for this!). 

It is so hard to deliver excellent customer service when you’re dealing with changes to what you can and can’t do.  You can however have excellent communication skills and let your customers know what you’re doing and how you’re doing it!

 

Tips on Tuesday

Do you have a best-selling product or service?

Love image

Do you find yourself repeatedly recommending the same thing to customers?  If so, why wait to be asked! Share your best-sellers to your wider social media audiences with an explanation as to why!  Every so often it is really ok to blow your own trumpet, and this is one of those occasions!

Tips on Tuesday

Do you see the same questions about your industry/product on social media?

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Consider taking the time to collect these questions and write your responses to them.  You can present them as an ongoing thread, or simply share one/two a week as a regular feature.

Potential customers will appreciate the effort in answering their questions before they realise they have them!

Tips on Tuesday

Have you a goal?

Goal

Now football has resumed in England, albeit behing closed doors we started thinking about other goals!  What is your social media goal?

I’m sure most people will want to use their social media to sell their product or service and that is fine; a great goal.

But you can’t do that unless people see what you post.  Your very first social media goal should simply be to stop the scroll!  Catch people’s attention so they don’t swipe passed your post.

Are your posts engaging with a good image? Spend a little time being adventurous and finding creative ways to catch people’s attention.  After all if you stop the scroll, they may well purchase from you – achieving your other social goals!!

Tips on Tuesday

Today officially marks the 100th day since the UK went into lockdown.

100

Over the past 100 days business have had to adapt to a “new normal” and online presence has become even more important. 

We really feel today is a time to reflect on this unprecedented time in terms of how it has shaped business practice and whether any changes that you have implemented as a result of the lockdown you will be carrying forward.

Have you changed how you post due to Covid-19?  As we move towards some easing of lockdown measures will you carry on with what you’ve been doing online during lockdown?

One thing we’ve noticed is the positive use of social media during this time; from local groups organising support for vulnerable people, to people offering their business expertise for free.  Such relationships can only be a good thing, and we’d love to see that sort of community feel continue when we get back to the “old normal” way of doing things!

Tips on Tuesday

We often look at how you can create content that will enrich your social media feeds for your audience.

Listen

Don’t forget you can use your social media to listen to your audience and find out what they want from you.  Don’t be afraid to ask questions to garner opinion; “did we do this right?”, “which colour of this item do you prefer”.

Remember creating meaningful interaction not only gives you free market research, but also creates relationships with your customers.  After all, a customer is going to be interested in a company that listens to them and gives them what they want!

As we remain in a new normal, it is more important than ever – and could be the difference between survival or not – to listen and adapt how your customers require.

Tips on Tuesday

When you’re in the midst of a pandemic when getting together simply isn’t possible, make use of the tools at your disposal to get together remotely.

Group image

Consider joining Facebook groups with your business page to expand your connections.  You might find you can create mutually beneficial relationships and connections that can assist both your business and others during difficult times.

If you join a local group, think about special offers you can offer to local businesses or customers to make your offering desirable.  Don’t be afraid of posting and getting to know other businesses; local business relationships are never a negative thing!

Tips on Tuesday

We have spoken before about what we consider to be one of the most important points for any business on social media; if you make nothing but overtly selling posts you will turn off a large number of your followers.

ECommerce

At the moment, this is even more important.  With such a state of flux and uncertainty in the wider world people are turning to their social media accounts to provide escapism and fun.

By all means ensure your customers are aware if they can still use/purchase your services but keep your content interesting and engaging.  Use the time to show your personality and how you’re turning a difficult situation into a positive one for you.

Have fun and share your fun!

Tips on Tuesday

Remember in order to have a successful social media presence, you need to get social (yup, the clue is in the title!)

Conversation

The way we market our products and ourselves is ever-evolving.  When we used traditional marketing methods such as print, television and radio we were talking at people.  Now we have channels where we can talk with people; the aim is to create a place where mutual conversations can take place!

At a time when online conversations are more important than ever, have a think about how you can start some meaningful interaction.  Something as simple as asking your clients how they are, whether they need anything or how they’re coping with lockdown can make an important impact.  Why not ask for opinions on your products; try a poll and ask for the favourite between two items etc.

Whilst you can’t see your customers face to face it is vital that you keep that online dialogue open and flowing!