Tag Archives: customer

Tips on Tuesday

We’ve mentioned this tip in part before, but we’re going to extend it a little here.

SPAGLogo

We’ve often emphasised how important it is to ensure there are no errors in your social media postings; but it’s really important that you apply that to your website too.

Your website is, in effect, a shop window.  If it is littered with spelling errors, then you’re already fighting an uphill battle to get customers to engage with you.

Copy and paste all the text from your website into a programme like Word (other programmes are available!) and make sure your spelling, grammar and punctuation are perfect!

Tips on Tuesday

When you’re posting on any of your social media channels it is important you post with your voice!!

Image of all social media icons

Don’t post as you think you should, post to give value.  If you’re not posting honestly, it will be obvious and will not have the desired effect of gaining followers and converting those followers into customers.  Whilst imitation is the sincerest form of flattery, it also isn’t allowing YOUR voice to be heard.

Find your authentic voice and use it to build your brand.

Tips on Tuesday

Image of all social media icons

This isn’t the first time we’ve given this tip, but it is probably the most important so we’re going to bang the drum again.

If you haven’t got a social media presence, make it your number one priority in your plans for the start of 2018 to have one!  Did you know over 60% of SMEs have made a sale using leads made via their social media.

Don’t miss out on potential great clients for the sake of not using social media.  Nobody can choose to use your services if they can’t see you!

Tips on Tuesday

One of the most important things you will ever learn when you’re starting to market your business is that you can’t be seen if you can’t be found!

Image of all social media icons

Having that all important online presence is an absolute must.  However, make sure people can find you once you’re live; make your usernames intuitive and simple and, most importantly, relating to your company name.  Make the search easy – if you can’t be seen then you can’t be heard!

Tips on Tuesday

Today’s Tip is a general marketing tip for any business.

Aire Media Google My Business

Make sure you register on Google My Business,  This is a free service which helps your listing appear when people are searching for your business or businesses like yours on Google Search and Maps.

You can keep your content fresh and useful by adding your website, address, opening hours and contact details together with images and an option for your clients to review.

Who could ask more from a free service – as the old saying goes, you really don’t get much for nothing these days!

Tips on Tuesday

For today’s tip on Tuesday we’re looking at your online presence in general.

Image of all social media icons

We think it’s really important to share your good news.  If someone leaves you a great review, share it.  If one of your employees wins an award or does something really special, then share it.

Keeping a human (and happy!) face to your social media and online postings will help you build a warm and positive brand which people will notice.

We don’t believe in no news is good news; we believe in YOUR news is good news!

Tips on Tuesday

For today’s Tip we’re encouraging you to make use of every aspect of your business page on Facebook.

Facebook Aire Media Blog

For Facebook business pages you can turn on the Review feature, which means customers can quickly leave you reviews – based on a 1-5 star system – and even add a comment.

Why not ask your clients to leave a review for you – it is a really quick way of them telling people how good their experience was, and as more people use Facebook for finding business; a great way of encouraging new customers to try you out!

Tips on Tuesday

For today’s tip we’re going to give you a little bit of Facebook advice!

Facebook Aire Media BlogDon’t forget to make use of the Call to Action button on Facebook!   The time any potential new customer spends on a business page is fleeting so there are two main rules – make your content engaging and make it easy to get in touch with you.

The Call to Action button has a number of options from booking appointments to simply getting in touch; so you can select the one that works best for you.  But make sure you do select one, even if it is only a link to a contact page on a website.  Make it easy for the customer and they will respond by getting in touch!

Call to Action options

Tips on Tuesday

For today’s Tip on Tuesday we’re going to visit Twitter and give you a tip that could be the difference between getting a new customer and losing them.

TwitterTipsAireMediaThere’s no easy way to say this but on Twitter you have a three-second check out time.  That means three seconds before someone will click away from your profile.  It is therefore essential that you have your profile completely filled in.

Make sure your company logo is your avatar and you have a header image of the right size.   Ensure your bio is filled in with a succinct, yet informative few lines about your company and what you do.  If it is pertinent to your business, remember to put a location – although we see no harm in inputting this whether you’re location-based or not.  Finally, and most importantly ensure your website is there – that means all potential customers have to do is click.  If you make it easy for people to find you, they will!

Tips on Tuesday

For today’s tip we’re going to take a look at Facebook.

Facebook Aire Media Blog

Although only a small tip, we believe it is really important to have the Messenger feature on Facebook activated on your business page. 

Facebook Messenger Logo

Although it is another form of contact to manage, it gives potential customers another method to get in touch with you.  If a customer is already on your page on Facebook, you have made good progress – it seems counterproductive to ask them to leave Facebook and go elsewhere to Contact You!

You can always set up your account so you receive notifications of new messages – and remember, if you respond quickly you turn on the 100% response rate badge!