As the saying goes “a change is as good as a rest“, and right now everyone is living through a lot of changes!

With the national (and international) situation so fluid, you need to remember to communicate any changes that affect your business as quickly as you can, and to reach as many people as you can.

Use your social media channels to share messages on opening times, limits on numbers of customers permitted in your premises, how to book your services (you can even use Facebook’s own tool for this!). 

It is so hard to deliver excellent customer service when you’re dealing with changes to what you can and can’t do.  You can however have excellent communication skills and let your customers know what you’re doing and how you’re doing it!