Good afternoon everyone, you’re just in time to see this week’s Tip on Tuesday.

Today’s tip is in response to a saga I have been watching unfold on social media.  The tip does, in part, refer to a previous tip which you read here about the important of customer service.

Our tip is in fact very short.  Do NOT delete negative messages on your social media profiles.  That will create such a bad feeling about your brand.  Rather than delete; respond, apologise and ask what you can do to put things right.   Every business in the world will receive bad feedback at some point.  It is how you deal with that feedback that counts.

See you same time next week!