We have touched previously on how important it is to respond to customer comments, but for today’s Tip we’re concentrating on Facebook and the Messenger service.
You may have noticed this on the profile of your business page. The percentage response rate is in your hands! In order to get the “badge” you need to read and respond to private messages almost immediately. Whilst this isn’t always possible, it shows a good level of customer service to have the 100% response rate.
If you find it difficult to find time to check, why not set up notifications so you get told immediately when you have a private message.