Social media feedback is instant; so, don’t be afraid to use it!

If you get a positive review on Facebook or Google, or someone tweets about your company, don’t be afraid to share that out and draw people’s attention to it. Similarly, if you get a physical expression of thanks into the office whether a card, a letter, or a gift – this is superb social content.

Good news is brilliant; blowing your own trumpet through genuine examples of customer satisfaction is a fantastic way to show people how good you are at what you do!