Tag Archives: Messenger

Tips on Tuesday

For today’s tip we’re going to take a look at Facebook.

Facebook Aire Media Blog

Although only a small tip, we believe it is really important to have the Messenger feature on Facebook activated on your business page. 

Facebook Messenger Logo

Although it is another form of contact to manage, it gives potential customers another method to get in touch with you.  If a customer is already on your page on Facebook, you have made good progress – it seems counterproductive to ask them to leave Facebook and go elsewhere to Contact You!

You can always set up your account so you receive notifications of new messages – and remember, if you respond quickly you turn on the 100% response rate badge!


Tips on Tuesday

We have touched previously on how important it is to respond to customer comments, but for today’s Tip we’re concentrating on Facebook and the Messenger service.

Pic of Facebook Profile Aire Media

You may have noticed this on the profile of your business page.  The percentage response rate is in your hands!  In order to get the “badge” you need to read and respond to private messages almost immediately.  Whilst this isn’t always possible, it shows a good level of customer service to have the 100% response rate.

If you find it difficult to find time to check, why not set up notifications so you get told immediately when you have a private message.

Happy messaging!